While every dining establishment is different, most experiences share very similar experiential zones. We’ve organized the majority of this reopening guidance by zone, so it’s easy to understand how it might map to your particular location.
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Earliest possible opportunity to help diners understand what to expect and how to approach your establishment with social distancing in mind.
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Important moment to clarify expectations, communicate conditions of entry, and begin actively managing social distancing requirements.
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Where diners and staff engage most deeply‚ where the most significant changes will be experienced, and where the most important expression of your commitment to safety occurs.
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This critical touchpoint that will either build or immediately compromise trust, depending on how thoughtfully it is approached.
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