Hotel Opening
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A Guide to
​Welcome Guests Back

As travel increases and guests return to hotels, hoteliers will likely find increased demand for in-room and hotel dining, given its relative convenience and perceived safety. The hotel dining experience will be understood within the overall context of the visit. It must be approached holistically, balancing an appropriately welcoming environment with necessary sanitation and social distancing requirements.
To support your planning efforts, we’ve developed guidance specific to reopening hotel food service facilities and providing in-room dining. We encourage you to familiarize yourselves with the foundational principles, suggested best practices, and provide examples from other food service environments as you determine what’s best for your facility.
Every hotel, and every hotel guest is unique, and your experience will be nuanced. There is no single flowchart or checklist that can be applied. You will, of course, need to find and follow official laws and requirements from federal and state sources like the CDC, FDA, OSHA, local governor’s office, and local health department as you craft your specific reopening plan.
​Although reopening or recovery guidelines come from a number of sources and differ geographically, there are common organizational schemes and general alignment across five general areas:
  • No sick employees on-site
  • Prevent on-site transmission
  • Enhanced cleaning and disinfecting for safety
  • Social distancing and low-touch for dine-in
  • Favoring take-out/delivery
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  • Staying Power
    • New Model
  • Hotel Opening
    • General Principles >
      • Supplemental Principles
    • Zonal Guidance >
      • Pre-Arrival/Check-in
      • Restaurant Entry/Exit
      • Dining Room
      • Bars & Lounges
      • In Room Dining
      • Convenience & Sundry
      • Restrooms
    • General Guidance
  • Ordering
    • FSDO
    • American Hotel Register
  • Foodservice CEO
  • Resources
    • Culinary Equipment & Supplies
    • Packaging
    • Local sustainable & Well Being
  • Marketplace
  • PPE
  • Contact
  • Customer Expectations