Hotels will likely see an increase in demand for on-premises dining once travel resumes. Please consider the following as you craft your specific reopening plans:
- Provide a clear view from interior to exterior through entry doors or adjacent window, as well as sufficient circulation space, so passing customers avoid collisions and stay 6’ apart.
- Limit occupancy to support current social distancing requirements. Actively monitor capacity at all times and consider leveraging technology for real-time capacity awareness.
- Consider a dedicated entry and exit to completely segment arriving and departing diners.
- When possible, install foot handles or alternative openers. Position wipes or touchless sanitizer dispensers before and after doors that must be touched.
- Consider the use of technology which may signal diners their table or to-go order is ready, helping avoid crowded waiting areas.
- If such technologies are used, consider establishing an additional check-in spot or “express lane” to separate walk-up, pick-up, and reservation traffic to help avoid congestion.
- Intentionally disrupt the restaurant entry path, establishing an overt queue and creating turns to slow arriving diners’ pace. This will help them notice important signs, engage appropriately with staff, & provide reassurance that there is a “right” way to move through the restaurant —not just for them, but for everyone.
- Place entry signs where diners pause to ensure maximum comprehension. Graphically and with as few words as possible, remind guests of dining room expectations (party size, fever-free, mask use, etc.).
- Provide free face masks upon entry for any guest that may require them.